Shipping & Returns

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

Returns Policy offers a 30-day return, refund and exchange policy. You must contact (email or phone) Angel Arms prior to any return to receive a RMA number. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact numbers, contact emails, and RMA number. Returns, refunds, and exchanges will take up to two weeks, not including transit times.

It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. Angel Arms cannot be responsible for any packages that are lost while being shipped to us. Please note, that USPS Priority mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30-day waiting period.
Items that are unused and in the original sealed packaging may be returned subject to a 10% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product.
If the packaging has been opened on the unused product, the product may be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, packaging with product label, and registration that were shipped with the product.
Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, and items sold “as is” or “used”.

Items that may have a manufacturing defect may be returned for a full refund, less the original shipping amount.  It is, however, recommended to contact the manufacturer directly to resolve any issues with their products.  In most cases they will arrange shipping without any added costs. 


Most packages ship via USPS.  When your package ships, the USPS tracking number will be emailed to you. reserves the right to change and alter shipping methods from those selected at checkout without notice.  All orders are shipped within 3 business days of the order being placed.  In most cases, orders are shipped on the next business day, if not sooner. 
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

We only sell inside the USA.  If the shipping or billing address is from anywhere outside the united states, your order will be canceled.